Patient Terms & Conditions

PATIENT TERMS & CONDITIONS

Last updated: January 13, 2026

These terms govern your use of our platform as a patient.

1. PATIENT RESPONSIBILITIES
As a patient using our platform, you agree to:
- Provide accurate medical information
- Upload valid prescriptions when required
- Follow medical advice provided by healthcare professionals
- Make timely payments for services

2. MEDICAL CONSULTATIONS
- Online consultations are for general advice only
- Emergency cases should contact emergency services
- Prescriptions are valid only when issued by licensed doctors
- Follow-up consultations may be required

3. MEDICINE ORDERS
- Prescription medicines require valid prescription upload
- Verify medicine details before ordering
- Check expiry dates upon delivery
- Store medicines as per instructions

4. LAB TESTS
- Book appointments in advance
- Follow pre-test instructions
- Reports will be available within specified timeframe
- Consult a doctor for report interpretation

5. PAYMENT TERMS
- Payment must be made before service delivery
- Wallet balance can be used for payments
- Refunds processed as per our refund policy

6. PRIVACY
- Your medical information is confidential
- Shared only with relevant healthcare professionals
- Stored securely as per privacy policy

7. LIMITATION OF LIABILITY
We are not liable for:
- Misdiagnosis or treatment errors
- Delays due to circumstances beyond our control
- Third-party service failures

8. ACCOUNT REGISTRATION
Patients may be required to create an account to access certain services
You are responsible for maintaining the confidentiality of your login credentials
Any activity under your account will be deemed as your responsibility

9. ELIGIBILITY
You must be at least 18 years old to use the platform
Minors may use the platform only under the supervision of a parent or legal guardian

10. TELEMEDICINE CONSENT
By using online consultation services, you consent to telemedicine practices
You understand the limitations of virtual consultations compared to physical examinations
You agree that diagnosis may be based on the information you provide

11. PRESCRIPTION POLICY
Prescriptions are issued at the sole discretion of the consulting doctor
Certain medicines (e.g., controlled substances) may not be prescribed online
Misuse or falsification of prescriptions is strictly prohibited

12. APPOINTMENT CANCELLATION & RESCHEDULING
Appointments may be cancelled or rescheduled within a specified time window
Refunds for cancellations will be subject to our refund policy
Missed appointments may not be eligible for refunds

13. SERVICE AVAILABILITY
We do not guarantee uninterrupted or error-free access to the platform
Services may be temporarily unavailable due to maintenance or technical issues

14. THIRD-PARTY SERVICES
Certain services (labs, pharmacies, logistics) may be provided by third parties
We are not responsible for the quality, accuracy, or delays of third-party services

15. MEDICAL DISCLAIMER
The platform does not replace in-person medical care
Always seek immediate medical attention in case of emergencies
Medical advice provided is based on available information and may not be exhaustive

16. USER CONDUCT

Patients agree not to:

Misuse the platform for illegal or fraudulent purposes
Upload false, misleading, or inappropriate content
Attempt to harm or disrupt platform functionality

17. RECORD KEEPING
Consultation records, prescriptions, and reports may be stored for future reference
Patients are advised to download and retain copies for their own records

18. COMMUNICATION
You consent to receive notifications via SMS, email, or app regarding your services
Communication charges may apply as per your service provider

These Patient Terms apply to Telprix and all its subsidiaries, operated and managed by Eduzealot Media & Info Pvt. Ltd.